Return & Refund Policy

Thank you for shopping at Sainsmed, operated by Medmoist Inc. We take pride in the quality of our medical consumables and strive to provide our customers with the best professional service.

Please read this policy carefully before making a purchase. As we provide specialized medical supplies, our return policy is governed by strict hygiene and safety regulations.

1. Return Conditions

Due to the medical nature of our products (such as surgical markers, gauze, and cottonoids), we can only accept returns under the following conditions:

• Time Frame: The return request must be initiated within 15 days of receiving the shipment.

• Unopened & Unused: Products must be in their original, unopened, and undamaged packaging with all sterile seals intact. We cannot accept returns for any item where the sterile barrier has been compromised.

• Condition: Items must be in the same condition as you received them and must include all original documentation and labels.

2. Non-Returnable Items

For safety and regulatory reasons, the following items are not eligible for return:

• Custom-manufactured or private-label (OEM) medical products.

• Items that have been removed from their original sterile packaging.

• Products that require specific temperature-controlled storage if they have left our chain of custody.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at [Your Email Address] with your order number and the reason for the return.

2. If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the shipping address for our warehouse.

3. Securely pack the items to prevent damage during transit. Please clearly mark the RMA number on the outside of the package.

4. Shipping Costs

• Customer Responsibility: Buyers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

• Defective or Incorrect Items: If you receive a defective product or an incorrect item due to our error, Medmoist Inc. will cover the return shipping costs and provide a full replacement or refund.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., Wise, Business Bank Account, or Credit Card) within 7-10 business days.

6. Damaged Shipments

If your order arrives damaged during international transit, please document the damage with photographs and contact us within 48 hours of delivery. We will work with the logistics provider to resolve the issue and arrange for a replacement.

7. Contact Us

If you have any questions concerning our return policy, please contact us:

• Email: Sales@sainsmed.com